I was in my office when hearing the North Tower of the World Trade Center (WTC) was hit on 9/11. It was jarring, for every reason shared by others and written about over the next twenty-five years. At the time I was the President and Chief Operating Officer for...

When evaluating opportunities in senior living and aging services, investment decisions often focus on financial performance, market conditions, occupancy trends, and growth potential. While these factors are critical, one important driver of long-term organizational...